Privacy Policy

1. Information You Provide

When you use Jalex, you may provide information such as:

• account and profile details, including username, avatar, and bio;
• content you create or upload, such as video clips, captions, and comments;
• actions you take in the app, including likes, follows, support, reports, and blocks;
• messages or details you send when contacting support.

2. Information Related to Purchases and Gems

Jalex includes Gems that can be obtained through in-app purchase and used for in-app support features. When you make a purchase, purchase-related information made available through the platform purchase flow may be used to process the transaction and credit the correct amount of Gems.

3. Permissions and Device Access

Jalex may request access to certain device features when needed for app functions, including:

• camera access to record video content or capture profile images;
• microphone access when recording video with audio;
• photo library access to choose media for publishing or profile updates.

4. Information Used to Operate and Improve the App

Information may be used to:

• create and display profiles, posts, comments, follows, and support interactions;
• operate publishing, playback, search, discovery, and account features;
• process Gem purchases and in-app support actions;
• review reports, manage safety tools, and enforce platform rules;
• maintain app performance, diagnose issues, and improve the user experience.

5. Tracking and Attribution

If permission is granted on your device, Jalex may use limited tracking or attribution-related information to understand app performance, improve content relevance, and measure the effectiveness of promotions or campaigns.

6. Sharing of Information

Information may be shared when necessary to:

• display your content and profile to other users inside Jalex;
• process platform-based purchases and related transaction flows;
• support safety, moderation, legal compliance, or dispute handling;
• work with service providers that help operate app functionality.

7. Account Controls

Jalex provides account controls such as profile editing, logout, blacklist management, and account deletion options. If you request support about your account, we may use the information you provide to respond and assist.

8. Data Retention

Information may be retained as needed to provide Jalex features, maintain account functionality, support safety and moderation, complete purchase-related operations, resolve disputes, and meet legal obligations.

9. Children’s Privacy

Jalex is not intended for use in violation of applicable age requirements. If you believe that information has been provided inappropriately, please contact us so that we can review the request.

10. Contact

For questions about this Privacy Policy, please contact support@jalex.com.